FAQs on Order Tracking and Return Shipping Costs
Frequently Asked Questions (FAQ)
Welcome to the Atruckdrivers.com | American Truck Drivers Shop FAQ section. Below you’ll find answers to common questions regarding our products, shipping, returns, and more. If you don’t see your question answered here, feel free to contact us at shop@atruckdrivers.com
Q: How can I track my order?
A: To track your order, visit the Track Your Order page. If you need further updates, you can contact us at shop@atruckdrivers.com
Be sure to have your order number ready for faster assistance.
Q: What are your shipping costs
- Free Shipping: Orders over $50 qualify for free shipping.
- Standard Shipping: For orders under $50, there is a flat shipping fee of $4.99.
Q: How long does it take to receive my order?
- Order Processing: Orders are processed within 1-3 business days.
- Shipping Duration: Shipping times vary depending on the supplier and product, and may take between 5-15 business days on average. Some items may ship separately due to different supplier locations.
Q: How do I return an item?
You can return an item within 30 days of the delivery date. To initiate a return, email us at shop@atruckdrivers.com with your order number and reason for return. We will provide a return label and guide you through the process. Please note:
- Return shipping costs will be covered by the customer (deducted from the refund) unless the item arrived damaged or broken.
- For damaged items, please provide proof (photos) and, if approved, the return will be free of charge.
Q: Do you offer refunds?
Yes, we offer refunds once the returned item is received and inspected. If approved, a refund will be issued to your original payment method within 7-10 business days. Please note that original shipping costs are non-refundable, and return shipping costs (if applicable) will be deducted from your refund.
Q: How can I contact customer support?
If you have any questions, feel free to reach out to us:
A Truck Drivers LLC
Address: 2317 35th St, Astoria, New York, 11105, United States
Email: shop@atruckdrivers.com
Contact form: Contact Us
Customer Service: Monday to Friday between 09:00 AM to 05:00 PM